As the founder and visionary behind Paramount Success Group and My Reservation People, Lori is passionate about helping small businesses in the pet industry achieve unimaginable success! Lori holds a degree in Management and Employee Relations and holds a Certificate of Leadership Excellence from Harvard University. She began her career in sales, later owning two small businesses in Texas before relocating to Connecticut. As a professionally trained business coach and project manager, Lori attributes her consulting success to proven hiring and onboarding practices, strategic pricing models, successful sales and customer service training, effective leadership and team development, and a clearly defined communication strategy across all channels.

Lori was a founding member of the Professional Animal Care Certification Council (PACCC) and is dedicated to ensuring that all pets receive proper care, with their health, happiness, and safety as top priorities.

When the world came to a halt due to COVID-19, Lori provided strategies to help pet care businesses across the country stay open. One of her clients had remained open, offering generous discounts and free services to first responders and employees of local essential businesses. However, they were shut down when some local groomers complained and called the police. Lori went to bat for her client by contacting representatives at the county and state levels, including the state Attorney General’s office and the Chief of Staff for a state Senator. The Senator’s Chief of Staff took her compelling case to the Governor’s office. Just five days after her client was required to close, the Governor’s office announced that all boarding, daycare, and grooming businesses in the state were deemed essential businesses. Her accomplishment on behalf of all pet care businesses in the state will go down as one of Lori’s proudest moments and speaks to her trademark motto and mindset, Goodness Wins.

Lori lives in Newport, Rhode Island, and spends time in Connecticut and New Hampshire, visiting her grown children, one grandson, and a lively lab named Huckleberry.